Privacy Policy

At VirtuPay Solutions, we are committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our virtual card issuance, secure online payment processing, digital wallet solutions, transaction management, payment gateway integration, fraud prevention services, and API development for financial platforms (collectively, "our services" or "this service").

By using our services, you agree to the collection and use of information in accordance with this policy.

Information We Collect

We collect various types of information for different purposes to provide and improve our services to you.

• Personal Identification Information (PII)

  We collect personal information that you provide directly to us when you create an account, apply for a virtual card, use our payment services, or otherwise interact with our online platform. This may include, but is not limited to:

  • Full name, date of birth, and gender.
  • Physical address, city, state, zip code, and country.
  • Contact details such as email address and phone number.
  • Government-issued identification numbers (e.g., social security number, passport number, driver's license number) as required for identity verification (KYC - Know Your Customer) and compliance with Anti-Money Laundering (AML) regulations.

• Financial Information

  To facilitate our core services, we collect financial details necessary for processing payments and managing digital wallets:

  • Bank account numbers, routing numbers, and associated details.
  • Payment card information (e.g., credit/debit card numbers, expiration dates, security codes) when you link external payment methods to our digital wallet or for specific transactions.
  • Transaction history, including payment amounts, dates, recipients, and senders.

• Transaction Data

  When you use our services to perform transactions, we collect specific data related to those transactions:

  • Details of virtual card usage, including merchant, amount, date, and time.
  • Information about payment processing activities, such as details of funds sent or received, payment methods used, and other transaction-related details.
  • Information related to digital wallet activity and balance.

• Technical and Usage Data

  When you access or use our online platform, we automatically collect certain information:

  • IP address, browser type, operating system, and device identifiers.
  • Usage patterns, pages visited, time spent on our site, and referral sources.
  • Diagnostic data, such as crash reports and performance data.

• Information from Third Parties

  We may receive information about you from third parties, such as identity verification services, fraud prevention agencies, financial institutions, and public databases, to comply with legal obligations, prevent fraud, and enhance the security of our services.

How We Use Your Information

VirtuPay Solutions uses the collected information for various purposes, primarily to provide, maintain, and improve our services, and to comply with legal and regulatory obligations:

• To provide and manage your account and deliver the services you request, including virtual card issuance, payment processing, and digital wallet functionalities.
• To process transactions and send you related information, including confirmations and invoices.
• To verify your identity and conduct necessary due diligence as required by financial regulations (KYC/AML).
• To detect, prevent, and mitigate fraudulent or illegal activities, and to protect the security and integrity of our services.
• To provide customer support and respond to your inquiries.
• To personalize and improve your experience on our online platform.
• To monitor the usage of our services and analyze trends to enhance our offerings.
• To comply with applicable laws, regulations, and legal processes, and to enforce our terms and conditions.
• To develop new services and features.

How We Share Your Information

We may share your information with third parties in the following situations:

• With Service Providers

  We engage trusted third-party service providers to perform functions on our behalf, such as payment processors, cloud hosting providers, identity verification services, fraud prevention specialists, and IT service providers. These providers only have access to the personal information necessary to perform their functions and are obligated to protect it in accordance with this policy and applicable laws.

• With Financial Institutions

  Your financial information is shared with financial institutions and networks (e.g., card networks, banks) as necessary to process your transactions and facilitate virtual card functionalities.

• For Legal and Regulatory Compliance

  We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency request), or to comply with applicable regulations, such as AML and KYC requirements.

• For Fraud Prevention and Security

  We may share information with entities involved in fraud prevention and security services to protect our users and our services from fraudulent or malicious activities.

• With Your Consent

  We may share your information with third parties when we have your explicit consent to do so.

• Business Transfers

  In the event of a merger, acquisition, reorganization, or sale of all or a portion of our assets, your information may be transferred as part of that transaction, provided the recipient agrees to adhere to the terms of this Privacy Policy.

Data Security

We implement robust technical and organizational measures designed to protect your personal information from unauthorized access, use, alteration, and disclosure. These measures include encryption, access controls, secure network architectures, and regular security assessments. While we strive to protect your personal data, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purpose of satisfying any legal, accounting, or reporting requirements. This typically means retaining data for the duration of your active account and for a period thereafter as required by financial regulations (e.g., AML laws often require retention for 5-7 years after account closure) or other legal obligations.

Your Rights

Depending on your location and applicable data protection laws (such as the General Data Protection Regulation - GDPR, and California Consumer Privacy Act - CCPA), you may have the following rights regarding your personal information:

• Right to Access

  You have the right to request access to the personal data we hold about you.

• Right to Rectification

  You have the right to request that we correct any inaccurate or incomplete personal data we hold about you.

• Right to Erasure (Right to Be Forgotten)

  You may have the right to request the deletion of your personal data under certain circumstances, subject to legal and regulatory requirements for data retention.

• Right to Restrict Processing

  You have the right to request that we restrict the processing of your personal data under certain conditions.

• Right to Data Portability

  You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another controller, where technically feasible.

• Right to Object

  You have the right to object to our processing of your personal data in certain situations.

• Right to Withdraw Consent

  Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.

To exercise any of these rights, please contact us using the physical address provided below. We may need to verify your identity before fulfilling your request.

Cookies and Tracking Technologies

Our online platform uses "cookies" and similar tracking technologies to enhance your experience, analyze site usage, and support our security measures. Cookies are small data files placed on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our services.

Third-Party Links

Our services may contain links to websites operated by third parties. This Privacy Policy does not apply to the practices of those third-party websites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18 without parental consent, we will take steps to remove that information from our servers.

International Data Transfers

As a global FinTech company, your information may be stored and processed in any country where we have facilities or where we engage service providers. By using our services, you understand that your information may be transferred to countries outside of your country of residence, which may have different data protection laws than those in your jurisdiction.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time to reflect changes in our practices or relevant laws. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "last updated" information within the policy. We encourage you to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions about this Privacy Policy or our data practices, you may contact us by mail at: